Ordering
Using the Shopping Cart & Order turn around: To put an order together on the web site find the item desired. The button for the item is below the name of the item, When you click the button it will bring up the PayPal cart window to show you what you added. It is best to check that it is the item you intended. You can remove or increase or decrease the numbers of any item in the cart, up until the time of place order function.
If at any time you have a problem, please do not hesitate to inquire. At this time, orders are processed in 24 hrs Monday - Thursday. Friday thru Sunday orders usually require Monday processing, otherwise as much as possible, they also are processed the same day.
Mail in orders: If you would rather mail in an order and payment, you may want to call to have your items set aside, sometimes this is important (they are held for 5 business days, awaiting your payment). Otherwise you can write out your order, total and add 4.50 flat rate shipping (if you are adding any other than flat rate item, add the appropriate amounts. Also if the order is going somewhere in Missouri you must add .06475% tax on the subtotal before shipping. Orders go out when payment is received. Please add your phone number and or your email, in case I need to contact you and of course your complete name and address to ship to. See Payment instructions below.
Email order: If you would rather email an order and then send payment by mail, just send the list by email to me at hevnesnt@fidnet.com and if you figure it up as described else where here or I can confirm total for you, what ever you like. I will set the items of your order aside for 5 business days awaiting payment. Don't forget your address and phone number. See payment instructions below.
Phone orders: Getting me on the phone, most Monday - Thursdays I am usually here to answer the phone, sometimes I have to do chores outside and or will be in the middle of batching something and can not take any calls. If you do not get any answer please do leave a message, and I will return the call as soon as possible 573-764-3649 (ask for nova). Email also works very good. See payment instruction below.
Payment & mailing: When sending a check or money order please make it payable to Nova Wright and mail to Heaven Sent Home Spun 8315 Champion City Rd, Gerald, Mo 63037. By Credit card include the following information, name on card, billing address for the card, expiration date, security code on back of card, phone number
Shipping: We desire to provide shipping at a very minimum cost to you. For soaps, shampoos & shaving bars, mist and most other body care products, there is a flat $4.50 for each total order fro these items (That's right ; ) only $ 4.50 for most body care total order no matter what size or weight it will be called handling by the PayPal cart. Some other items have a additional shipping if you order those, that will be added. All orders are shipped via US Postal Service, by either first class or priority mail, depending on type of products size and weigh. Ordering other items not under the flat rate shipping, requires a different formula, explained below. Because I have to work out a formula for the shopping cart, that averages out fair for all involved, but I want it to be most economical for you, it can be sort of frustrating to me. But I have continued to refine it. It starts with a base number that check out though PayPal calls handling, it is not handling but a base postage of (4.50). Then each item has a weight or an additional amount added to it (.15 oz or per item)
International orders: ANY & ALL types of international orders have to be figured separately as they are usually considerably more and require an accurate quote. Sorry, the above soaps paragraph does not apply. But I will apply a discount of a comparable amount. Please email
Again if I have confused you in someway, or in any manner you need assistance, Please feel free to contact me. : ) nova